Desert Heritage: How did you get started in your industry?
Jonathan: After separating active duty with the US Air Force in 2004, I was attending school full time while delivering pizza full time for Pizza Hut in Austin, TX. I came across a job posting that stated “NEW HOME SALES. NO EXPERIENCE NECESSARY.” I responded to the posting and began working for a national home builder. I’ve been involved within the housing industry ever since!
Desert Heritage: In terms of your business, how do you define success?
Jonathan: To me, success is simply a byproduct of doing the right things. Truly successful businesses and people have many things in common- they’re honest…they put people before profit…they embrace failure as a tool for growth…they give more than they take…they do what they say they’re going to do…they love what they do. Integrity is paramount, period. These are just a few examples of the ‘right things’ which create success.
Desert Heritage: What sets you & your company apart from your competitors?
Jonathan: 2-10 Home Buyers Warranty and I are crazy about our customers! We understand the value of delivering world class service…in fact…we embrace that even our most unhappy customers are the greatest source of learning to do things better. We are always working to be better, offer more value, and to be the best! Remember that nice kid who helped you with your chemistry homework? Now picture a room full of them.Did I mention that our service agreement plan cost is typically $100 less and covers more than our competition!
Desert Heritage: If you were a Star Wars character, which one would you be and why?
Jonathan: I think I’d be C-3PO…logical and calculating, facts and figures are my security blanket. I’ve never met a subject I haven’t had a well-reasoned opinion (according to me) on or situation I couldn’t try to talk through. Fighting? Forget it! I’ll make myself useful some other way and keep close to my less anxious best friend!
Desert Heritage: What is one thing that you wish more people knew about you, but remains pretty much a secret?
Jonathan: I’m not sure that I wish people knew this about me or not…however, I have a peculiar and irrational fetish for wrist watches. I have a collection of over one hundred watches organized in cases by band material, color, and movement type. Many of them have not been worn, ever!
Desert Heritage: What is the wackiest request that you have had from a real estate agent?
Jonathan: Don’t get me started on wacky real estate agents…oh, I meant to say wacky requests. J
Desert Heritage: List 5 of the most important products that your company offers.
Jonathan: 1. World class customer service at every level, every department and every employee! 2. Best value in a service agreement anywhere on the planet…maybe the universe. 3. Complimentary seller’s coverage. 4. One simple service agreement plan of just $439. 5. Washer/Dryer and Refrigerator included.
Desert Heritage: It’s the end of the world, and you can choose five people to board your getaway spaceship to a new planet. Who would you choose?
Jonathan: My beautiful wife and daughter, my mother and father, and Murphy (our miniature schnauzer).
Desert Heritage: In 10 words or less, tell us why agents and clients should choose your company above all others.
Jonathan: We care about and protect your valuable reputation to your clients.
Desert Heritage: Finish this sentence: If I had a hammer, I would…
Jonathan: …probably have more requests for work around the house.
For more information about 2-10 Home Buyers Warranty, contact Jonathan at 602.781.3364 or jobrown@2-10.com.
